bk990 Privacy Policy

Scope of Data Collection

We collect the following types of information during registration and use of the bk990 platform:

• Identity Information: Your full name, date of birth, national identity card number (where applicable), and username.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, or Rocket number (for transaction verification); no full bank account numbers are stored.
• Technical Information: IP address, browser type, operating system, device identifier, and cookie data.
• Behavioral Information: Site visit times, pages visited, gaming history, and betting patterns.
• Voluntarily Provided Information: What you choose to share when contacting customer support.

We only collect information that is necessary to provide our services and ensure security. No unnecessary or excessive information is collected.

Methods of Data Collection

We may collect your information in the following ways:

• Directly Provided: Through registration forms, deposit or withdrawal processes, and customer support interactions.
• Automatically Collected: Via cookies, web beacons, and log files when you visit our site.
• Third Parties: Limited information from payment providers (bKash, Nagad, Rocket) for transaction verification.
• KYC Verification: Documents required for account verification (copy of national identity card or passport).

You can control cookie use at any time through your browser settings, though this may affect some functionality of the site.

Purpose of Data Use

The information you provide is used for the following legitimate purposes:

• Account registration, verification, and management.
• Processing deposits and withdrawals and maintaining transaction history.
• Managing bonuses, promotions, and VIP rewards.
• Fraud prevention, anti-money laundering (AML) checks, and security monitoring.
• Monitoring gaming behavior to ensure responsible gaming.
• Providing customer service and technical support.
• Meeting legal obligations and regulatory requirements.
• Improving platform performance and enhancing the user experience.
• Communicating relevant offers and updates with your consent.

Disclosure and Sharing with Third Parties

Your personal information is not sold or rented to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: With bKash, Nagad, and Rocket solely to complete transactions.
• Technology Partners: Contracted technology service providers who manage the site's infrastructure, bound by strict confidentiality agreements.
• Legal Requirements: In response to a court order, government directive, or lawful request from a law enforcement authority.
• Fraud Prevention: With authorized agencies engaged in detecting and preventing fraudulent activity.
• Business Transfers: In the event of a company merger, acquisition, or asset transfer, where the new party will be obligated to comply with the terms of this Policy.

Before sharing information with any third party, we ensure they have adequate measures in place to protect your data.

Data Security Measures

bk990 follows industry-leading security standards to protect your information:

• SSL Encryption: All data transfers are encrypted using 256-bit SSL/TLS technology.
• Secure Servers: Your information is stored in a protected and controlled environment.
• Access Controls: Only authorized personnel may access your information for specific responsibilities.
• Two-Factor Authentication: A two-factor authentication system to prevent unauthorized access to your account.
• Regular Audits: Security measures are regularly reviewed and updated.
• Staff Training: All our staff receive regular training on privacy and data protection.

While we take the highest security measures, no transmission of information over the internet can be guaranteed to be completely secure. You are therefore advised to keep your account password confidential.

Data Retention Period

How long your personal information is retained is determined by the following policy:

• Information for active accounts is retained for the entire duration the account is in operation.
• Even after an account is closed or deactivated, information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction records are retained for the period required under anti-money laundering regulations.
• After the designated period, unnecessary information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the information we hold about you.
• Correction: You may request that any inaccuracies in your information be corrected.
• Deletion: You have the right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Objection to Processing: The right to object to the processing of your information for a specific purpose.
• Portability: Where applicable, the right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: You may withdraw your consent to data processing at any time, though this will not affect prior processing.

To exercise these rights, please contact our support team. We will process your request accordingly.

Cookie Policy

The bk990 website uses cookies for various purposes:

• Essential Cookies: Essential to ensure the basic functionality of the site — such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To analyze site usage and improve the experience.
• Security Cookies: To detect and prevent fraudulent activity.

You can control or refuse cookies through your browser settings. However, refusing essential cookies will prevent you from using certain features of the site.

Protection of Minors' Information

bk990 is for users aged 21 and above only. We do not intentionally collect information from minors. If we become aware that a minor has registered by concealing their age, that account will be closed and the associated information will be deleted.

If you become aware that a minor is using our services, please notify us immediately.

Policy Changes and Updates

bk990 reserves the right to amend this Privacy Policy at any time. When significant changes are made to the Policy:

• The updated date will be displayed on this page.
• Registered users may be notified at their registered email address.
• For significant changes, your renewed consent may be required.

If you continue to use our services after a policy change, this will be considered your acceptance of the revised policy. You are therefore advised to visit this page regularly.

International Data Transfers

To operate our technology infrastructure, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate protection measures are in place in the recipient country.
• The relevant parties are contractually obligated to comply with our privacy standards.
• Users' fundamental rights to protection are maintained.

Balancing Consent and Privacy

We believe that user privacy and a safe, responsible gaming environment complement each other. In every aspect of data processing, we ensure that:

• A lawful basis for processing exists (consent, fulfillment of a contract, legal obligation, or legitimate interest).
• The information collected is adequate and limited to the intended purpose.
• User rights are respected at all times.
• The highest technical and organizational measures for data protection are maintained.

Your trust in bk990 is invaluable to us. Protecting your privacy is an integral part of our service and we take this responsibility very seriously.